We ship only in the United States at this time. Shipping fee is $4.99 for entire order. Merchandise will be shipped via USPS with tracking info. You will be responsible for return shipping if you decide to return item(s).
If for any reason you are not satisfied with your purchase at Urban Violet you may return your item(s) within 14 days of purchase for a FULL REFUND following these guidelines:
All returns MUST have a receipt for in-store purchases. If you paid with a credit card, we are able to look up your sales order with the last four digits of the card used to purchase the items. For online orders we will process the return through your invoice order once we receive the item(s) in new condition back to the store. Items being returned can be brought into store or shipped back (customers responsibility) at:
513 Central Ave N.E.
All returns must be within 14 days of purchase to get refunded your original payment. You have an additional 30 days for store credit only.
All merchandise must be in new condition, unworn, unwashed, and have the tags still
attached. No damaged returns will be accepted.
-Returns accompanied with a gift receipt will receive store credit only.